We’re bummed that you’re thinking about returning your order. We greatly appreciate your support, and with that being said want to make sure you are just as happy with your purchase as we are with designing, manufacturing, & selling our product. Please contact us and let us know what the issue is and we will do our absolute best to resolve it.
All returns must be requested within 5 days of receiving your order. Contact us at firstname.lastname@example.org in order to start the return/refund process.
*Refunds include the taxes originally paid on the item being returned. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
Return and exchange policies at a glance
Here’s a quick overview of how we handle returns and exchanges.
|What items are eligible to be returned or exchanged?||Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted.|
|Items which are damaged or defective may be returned at any time|
|Final sale items cannot be returned or exchanged|
|How much is the return shipping fee for online purchases?||Return shipping will be paid for by the customer|
|Is the shipping fee charged for exchanges?||Return shipping on exchanges will be paid for by the customer. The customer will not required to pay shipping for item(s) that are shipped out in exchange for their return.|
|How long do I have to exchange an item I bought online?||Within 20 days of purchase by mail. To exchange an item(s) returned by mail, item(s) must be received by us within 20 days of ordering. Please allow 5-7 days for return mail.|
|How can I receive a refund for my order?||Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase|
|I received an item as a gift. How can I receive a refund?||Gifts returned with or without gift receipt (invoice) will be eligible for exchange providing the items returned for exchange are in new and unworn condition and returned within 20 days of purchase by mail. To exchange an item(s) returned by mail, item(s) must be received by us within 20 days of ordering. Please allow 5-7 days for return mail.|
Here are the details for various methods of payment.
|If you paid with…||We will…|
|A credit card||Refund your purchase amount to that same card.|
|A promotional code or discount||Exchange the item for the same style in another size or color. (If you choose to exchange the item for a different style, the discount can’t be transferred.)|